Help Center

General Information

• What is Cabfare Tap to Pay?
• How do I set up the CabFare Tap-to-Pay app?
• How do I provide a taxi receipt?
• Which devices are compatible with the CabFare Tap-to-Pay app?
• What payment methods are accepted?
• How can I identify a contactless payment card?

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Troubleshooting

• How do I use CabFare Tap to Pay on iPhone effectively?
• Why isn’t my Android phone recognising contactless cards?
• I accidentally selected “Hide My Email” when signing up for CabFare with Apple ID?
• How do I use CabFare Tap to Pay on Android effectively?
• What should I do if I lose my phone?
• Can I use CabFare Tap to Pay app while offline?

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Payments

• What if a customer requests a refund?
• How do I add extras and tip to a fare?
• How can I view my transactions?
• How can I check transaction history or verify a transaction?

Payouts

• Are there any fees for using CabFare Tap to Pay in Australia?
• How do I update my bank account details?
• How do I check on my balance and payouts for my CabFare Tap-to-Pay app?
• When will I be paid?

Fleet Operators

• Can I supply the CabFare Tap to Pay app to the drivers in my fleet?