| Problem | Actions |
| Terminal does not start/ is not charging |
Terminal does not get sufficient power.
If none of the above work, Contact Us or call 1300 721 966 |
| Poor signal |
Try the following: • Move the terminal to a better reception • Hold the Yellow button for 10 sec to reboot the terminal |
| Network configuration error |
Contact Us or call 1300 721 966 |
| Terminal does not print / poor print quality |
Check if paper is correctly inserted. Try a new paper roll just in case the original was damaged due to high temperatures |
| Missing PIN or SIM card |
Contact Us or call 1300 721 966 |
| Terminal is declining ALL transactions |
For security reasons, the bank has blocked all transactions. Contact Us or call 1300 721 966 |
| Driver cannot sign in or PIN is invalid |
Contact Us or call 1300 721 966 |
| When terminal attempts to print it switches off |
Battery is flat, remove the paper roll and charge the terminal |
| Printer prints blank receipts |
Paper roll is inserted incorrectly, open paper roll container and insert correctly. Try a new paper roll just in case the original was damaged due to high temperatures |
| Tampered State OR Red Screen |
Contact Us or call 1300 721 966 |
| Terminal stuck at start-up screen |
Hold the Yellow button for 10 sec to reboot the terminal |
