This page explains how to delete your CabFare Driver app account and the personal data linked to it.
How to request deletion
- Email support@cabfare.com from the email address you use in the CabFare Driver app.
- Use the subject line Data Deletion Request.
- Include your full name and the email address used in the app.
We may ask for more information to verify your identity. We will confirm when your account has been deleted and tell you what we have kept and why.
What we delete
- Your CabFare Driver account and login.
- Your Google profile photo, if you signed in with Google.
- Any other personal information we are not required to keep.
What we keep, and for how long
We must keep some records to meet our legal obligations, including anti-money laundering and financial record-keeping laws:
- Transaction records: up to 7 years and 3 months after each transaction. These include the details linked to each payment: your name, email address, phone number, driver authority number, vehicle details and the location where the payment was taken.
- Driver verification records: 7 years after your account is closed.
At the end of these periods we delete these records, unless another law requires us to keep them for longer.
Identity verification information held by our payment provider is managed under that provider’s own privacy policy.
More information
See our Privacy Policy: how to request deletion and how long we keep data.