I received a chargeback after I provided the signed receipt

Receipts need to be provided within 7 business days. The banks are very strict with this and will not accept late receipts.

In some cases, the signature on the receipt does not match the signature on the card. Make sure that these match when the cardholder signs the receipt.

Remember, insist on using PIN at POS (PIN@POS) or Express Payments as this proves the cardholder was present