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Welcome to CabFare Support

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  2. I'm a Passenger

I'm a Passenger

Rider: Refunds

  • I was charged twice for a fare only minutes apart. The driver had assured me that the transaction was processed only once.
  • The driver told me that the EFTPOS terminal was not working after he tapped my card on the terminal so I paid him cash. My statement shows that my card was charged.

Rider: CabFare Receipts

  • Search and Print Your CabFare Receipt
  • Why is there a surcharge applied to my taxi fare?
  • My receipt shows an amount in the “extras” section.
  • I have lost my receipt and need it for work expense claims

Rider: Lost Property & Complaints

  • I have left something in the taxi. Can you help?
  • The driver had two EFTPOS terminals in the taxi. This made me suspicious.
  • I would like to file a complaint against a driver.

Rider: Transaction Enquiry

  • Why does CabFare Nth Melb appear on my statement? I did not take a taxi in Melbourne.
  • I am worried about my card being skimmed and other security issues.
  • I was charged a surcharge on top the fare shown on the meter.
  • A fare appears on my statement on a day that I did not take a taxi ride.
  • Where can I complain about the surcharge?
  • I vomited in the taxi and was charged a large amount by the driver.

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