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Help Center

Welcome to CabFare’s help center. We've compiled a list of common questions and answers to offer guidance, useful tips, and troubleshooting advice.

  1. CabFare Support
  2. CabFare EFTPOS FAQs

CabFare EFTPOS FAQs

Driver: Getting Started and Terminal Basics

  • Why work with CabFare?
  • What happens if the passenger has a stolen card or a card with no funds?
  • Can I manually enter credit card numbers on the CabFare Terminal?
  • What do I do with the merchant copies of the transaction receipts?
  • I will not be driving for a little while, what should I to do with the terminal?
  • My CabFare terminal is faulty and I need a replacement ASAP.
See all 7 articles

Driver: My Payments

  • What are my monthly costs?
  • When do my transactions get paid into my account?
  • I would like my transactions paid into my bank account.
  • I have not received my payment yet. It is always in my account at the same time each pay period.
  • I received less money than what my receipts show.
  • Do you offer commissions?
See all 7 articles

Driver: Accounts & Online Dashboard

  • I need to add a driver to my fleet in order to use the terminal but the system will not accept his driver ID.
  • Why can’t my driver sign on and use the terminal?

Driver: Transactions

  • Transaction History
  • Accidentally cancelling/reversing a transactions
  • I accidentally double charged a customer
  • How do I know if a transaction is disputed?

Driver: Troubleshooting Terminal Problems

  • Terminal Troubleshooting
  • Hardware: Terminal has poor signal or connection
  • Software Update for CabFare EFTPOS Terminal
  • Hardware: Battery Problems
  • Hardware: Damage to Terminal
  • Hardware: Terminal Printer is no working
See all 7 articles
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