Help Center

Rider: Refunds

• I was charged twice for a fare only minutes apart. The driver had assured me that the transaction was processed only once.
• The driver told me that the EFTPOS terminal was not working after he tapped my card on the terminal so I paid him cash. My statement shows that my card was charged.

Rider: CabFare Receipts

• Search and Print Your CabFare Receipt
• Why is there a surcharge applied to my taxi fare?
• My receipt shows an amount in the “extras” section.
• I have lost my receipt and need it for work expense claims

Rider: Lost Property & Complaints

• I have left something in the taxi. Can you help?
• The driver had two EFTPOS terminals in the taxi. This made me suspicious.
• I would like to file a complaint against a driver.

Rider: Transaction Enquiry

• Why does CabFare Melbourne appear on my statement? I did not take a taxi in Melbourne.
• I am worried about my card being skimmed and other security issues.
• I was charged a surcharge on top the fare shown on the meter
• A fare appears on my statement on a day that I did not take a taxi ride.
• Where can I complain about the surcharge?
• I vomited in the taxi and was charged a large amount by the driver.